Returns & Exchanges

Effective Date: July 2026

At Damodar Divine, every product is created with devotion and care for the seva of the Lord. We understand the importance of your purchase and strive to provide products of the highest quality. Please read our Refund, Return & Exchange Policy carefully before placing your order.

1. Returns

As our products are intended for deity worship and devotional use, returns are accepted only under the conditions mentioned below.

·       Products that have been used, worn, washed, altered, or offered to the deity are not eligible for return.

·       Products that have not been used or offered may be returned within 7 days of delivery.

·       Returned products must be in their original condition, unused, with all tags, packaging, and accessories intact.

·       Customers are responsible for arranging and bearing the cost of return shipping unless the return is due to an error on our part.

Once the returned product is received and passes our quality inspection, the eligible refund will be processed.

2. Refunds

Eligible returns will be refunded as Store Credit, which can be used for future purchases on Damodar Divine.

Please note:

·       Refunds are not issued to the original payment method.

·       Store Credit will be issued only after the returned product has been received and successfully inspected.

·       Shipping charges, COD charges, gift wrapping charges, and other service fees are non-refundable.

3. Exchange Policy

We offer one-time exchange within 7 days of delivery.

Products are eligible for exchange if:

·       An incorrect product was delivered.

·       A different size was received than what was ordered.

·       The product arrived damaged during transit.

·       The product has a verified manufacturing defect.

Exchange requests must be raised within 7 days of receiving the order.

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request quickly, kindly provide:

·       Order Number

·       Clear photographs of the product

·       Images of the packaging

·       A brief description of the issue

Failure to report the issue within the specified timeframe may result in the request being declined.

5. Products Not Eligible for Return or Exchange

The following items are not eligible for return or exchange:

·       Products that have been offered to the deity.

·       Used or washed products.

·       Products damaged due to improper handling or storage.

·       Customized or made-to-order products.

·       Clearance, sale, or promotional items (unless received damaged or incorrect).

6. Order Cancellation

Orders may be cancelled only before they are dispatched from our warehouse.

Once an order has been shipped, it cannot be cancelled.

If you wish to cancel your order, please contact our customer support team as soon as possible.

7. Refund Processing Time

Once your returned product is received and approved:

·       Store Credit will generally be issued within 5–7 business days.

·       Exchange orders will be dispatched as soon as the returned product passes inspection and the replacement is available.

8. Important Notes

·       Product photographs are primarily captured using larger deity sizes. Minor variations in embroidery, embellishments, or finishing may occur between sizes and should not be considered defects.

·       Slight differences in colour may occur due to lighting, photography, or individual screen settings.

·       Please verify the deity size carefully before placing your order. If you require assistance, our team will be happy to help.

9. Need Assistance?

If you have any questions regarding returns, refunds, or exchanges, please contact us through the details available on our Contact Us page.

Our team will be happy to assist you.